FXGT Contact Us
Contact Methods Overview
FXGT maintains multiple communication channels for South African traders. The support team operates 24/7, providing assistance in multiple languages. Primary contact methods include live chat, email support, and an online request submission system. Technical support specialists manage inquiries related to trading platforms, while financial specialists handle deposit and withdrawal questions.
Customer Support Hours and Response Times
| Support Type | Operating Hours | Average Response Time | Languages |
| Live Chat | 24/7 | 1-3 minutes | English, Arabic, Chinese |
| Email Support | 24/7 | 2-4 hours | English, Arabic, Chinese |
| Technical Support | 24/7 | 5-15 minutes | English |
| Financial Department | Monday-Friday 9:00-17:00 SAST | 24 hours | English |
Email Communication Channels
FXGT maintains dedicated email addresses for specific inquiries:
- General Support:
- [email protected] – Account questions, trading issues
- [email protected] – Partnership opportunities
- [email protected] – Documentation and verification
- Department-Specific:
- [email protected] – Payment processing inquiries
- [email protected] – Platform technical assistance
Online Support Portal
The FXGT client portal provides direct access to support services. Users must log in to their accounts to access the full range of support features. The portal includes:
- Support ticket creation
- Document submission
- Account verification status
- Transaction history review
- Support request tracking
Emergency Contact Procedures
For urgent trading or account issues, FXGT provides priority support channels. Users experiencing login issues or suspicious account activity should immediately contact the security department through the emergency support line. The support team requires account verification before discussing sensitive account information.
Documentation Submission Process
When submitting documents to FXGT support:
- Required Documents:
- Valid government ID
- Proof of residence (not older than 3 months)
- Additional documentation as requested
- Submission Guidelines:
- Clear, colored scans
- All corners visible
- File size under 5MB
- PDF or JPG format
- Documents in English or with certified translation
Regional Support for South Africa
FXGT provides specialized support for South African traders. Local support includes:
- Trading Support:
- ZAR account management
- Local payment processing
- South African banking assistance
- FSCA compliance guidance
- Technical Assistance:
- Platform configuration
- Market hours information
- Trading tool setup
- Local server connections
Account Verification Support
The verification team processes South African accounts during business hours (8:00-17:00 SAST). Standard verification typically completes within 24 hours. Required documentation must be submitted through the secure client portal or dedicated email channel.
Platform-Specific Support Channels
FXGT provides dedicated support for each trading platform. MT4 and MT5 users receive specialized technical assistance through platform-specific support teams. The technical team assists with platform installation, configuration, and troubleshooting. Platform specialists help with indicator setup, chart configurations, and Expert Advisor implementation. Support includes guidance for mobile trading applications and web-based trading interfaces.
Corporate Client Services
Institutional clients receive priority support through dedicated account managers. Corporate support includes specialized assistance for money managers, institutional traders, and high-volume accounts. The corporate team provides detailed reporting, custom solutions, and priority processing for large transactions. Direct communication channels ensure rapid response for institutional matters.
Payment Support Services
Deposit Assistance
The payment support team guides traders through deposit procedures. Each payment method receives specialized support attention. Staff members assist with transaction tracking, payment confirmation, and deposit-related documentation. The team provides guidance on optimal payment methods for South African clients.
Withdrawal Processing
Withdrawal support includes verification of withdrawal requests, documentation review, and processing status updates. The team assists with payment method selection and transaction tracking. Support staff guide clients through any additional verification requirements for withdrawals.
Frequently Asked Questions
Our payment support team typically responds within 2-4 hours during business hours. For urgent matters, use the live chat feature for immediate assistance.
Contact technical support immediately through live chat or [email protected]. Provide your account number and describe the issue. Our team will assist with password reset or technical troubleshooting.
If your ticket remains unresolved after 24 hours, contact [email protected] with your ticket number and “Escalation Request” in the subject line. A senior support representative will review your case within 4 hours.
